Oukitel Return Policy:

1. Unauthorized returns will not be accepted

2. Any authorized returns must include a RMA number

3. Returns must include all accessories

4. The returned products should be in new or as-new condition and

5. Items must include original packaging

6. Serial Nunber

Dear Customer，In order to better help you solve your problem, we recommend that you show the details of the problem by recording a video. If it is convenient for you, please send the video to our email address（support@oukitelpower.com).This will help us to better understand the nature and cause of the problem and provide you with the best quality solution.

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